Frequently asked questions

Imbentory is a POS and inventory management system for growing businesses. It covers products, sales, inventory, purchasing, suppliers, customers, sales agents, branches, and reporting in one workspace.

No. There's no self-service sign-up or automatic checkout. Message us and our team sets up your account and environment for you.

Every client gets a dedicated subdomain, a dedicated cloud server, and an isolated Imbentory environment — never a copy of the system or a shared instance.

Yes. Your data and system run on infrastructure that's provisioned specifically for your business, separate from every other client.

Yes. Connected Branches lets you pair with other branches, choose exactly what inventory to share with each one, and request stock transfers between them — no phone calls needed.

One branch generates a short-lived, single-use pairing code. The other branch enters that branch's domain and the code to redeem it, and the connection is made automatically.

It's a short-lived, single-use code a branch generates so another branch can request a connection. Redeeming it authorizes access between those two branches — nothing is visible automatically, and you still choose which products to share.

Yes, at any time. Disconnecting immediately ends that branch's access to your shared inventory.

Only the products that branch has chosen to share with you. Once connected, you can check their shared stock levels without a phone call.

Yes. Once connected, you can request stock from a branch's shared inventory. They confirm and ship it, and you track the request through to delivery.

Imbentory supports flexible product structures — dynamic attributes, unique variants, multiple images, and specifications — so it isn't limited to one type of product or industry.

Yes, as an optional add-on. It turns the product catalog you already manage in Imbentory into a shareable online storefront customers can browse without logging in — with AI-generated SEO, a sales-agent directory, built-in visitor analytics, image galleries, banners, social links, and a customizable design.

Yes. Visitor analytics is part of the Storefront add-on at no extra cost — page views, product views, click counts, top products, and visitor device breakdowns, so you can see how your storefront is performing.

Every plan — Basic, Plus, and Pro — includes the same full Imbentory system and priority support, with no locked features. The only difference is the dedicated server behind it: Basic runs on Standard, Plus on Performance, and Pro on Scale. Each plan can be billed monthly or yearly, and yearly billing saves 10% to 15% depending on the plan.

There's no automatic activation. After you contact us and choose your setup, our team configures your dedicated environment and activates your subscription.

Renewals, plan changes, and cancellations are handled manually by our team — message us before your renewal date to make changes. A renewal invoice is raised for the new term, and your subscription extends the moment it's marked paid. Your Billing page always shows the exact date your current term runs through.

Cancelling schedules an end date — it doesn't switch anything off on the spot. By default that date is the end of the term you've already paid for, so you keep full access until then. Your Billing page shows a Cancelled badge and reads “Ends” instead of “Renews” against the date, and no further renewal invoices are raised.

Yes. Any time before the end date, message us and we'll remove the cancellation — your subscription goes straight back to its original renewal date, with nothing to restore or re-enter. Renewing a subscription that has already lapsed also clears the cancellation automatically.

If you cancel within 14 days of activation, we'll refund what you paid minus the hosting cost already incurred for that period — this guarantee applies once per business. After 14 days, cancellation stops future renewals but doesn't entitle you to a refund for the current billing period; your access continues through the end of the period you've already paid for.

Yes. The Storefront add-on is cancelled independently of your plan, on the same terms — it keeps working until its end date, then switches off, and your storefront's settings, banners, and analytics history stay in place. Renewing your plan doesn't restart a cancelled add-on; the add-on has to be renewed on its own.

Nothing is deleted. You can still sign in and see exactly why access is on hold, but the workspace itself is locked until the subscription is renewed. Once the renewal invoice is marked paid, everything comes back as it was — same data, same users, same settings.

No. The plan is the dedicated server your storefront runs on, so if the plan lapses the public storefront is suspended along with the workspace. Visitors simply see a not-found page — never anything about your billing status. It comes back online as soon as the plan is renewed.

No. If your plan lapses, your add-ons don't burn down days you couldn't use. When the plan is renewed, every add-on you're still entitled to is pushed forward by the exact length of the outage. The plan itself restarts from the day the renewal is paid, so you're never billed for the gap either.

Yes. You can move up from Basic to Plus to Pro at any time — your dedicated server is resized to the new tier and your billing adjusts to match.

Yes — message us on WhatsApp and we'll walk you through a live demo before you choose a plan.

Yes. Users & roles supports page-level access plus per-action permissions within each page (like allowing a cashier to create orders but not void them), with one undeletable superadmin and custom roles for everyone else.

Your data is hosted on a dedicated cloud server sized to the tier you choose. See our Privacy Policy for details on how we store and protect it.

Message us on WhatsApp at +63 935 885 6976, or email support@imbentory.com.